Help centre
Questions, answered properly.
If yours is not here, message us and a person will reply.
The products
Choosing and using
Universal Flare Care — the purple one — is the original and covers the most ground. Thyme & Tea Tree if your flare-ups are bumps and breakouts that keep returning. Essential Oil Free if your skin reacts to almost everything. Comfrey & Arnica is for muscles and joints rather than skin.
Only the amount. 1oz is a try-it or travel size, 2oz is the middle, and 4oz is the best value per ounce. The formula is identical in all three.
As often as it helps. Morning and night is the usual rhythm while a flare is active. There is nothing in it that becomes less safe with repeated use.
A 4oz jar covers roughly two months of daily use on a couple of areas. Treating a larger area daily goes through it faster.
No, but it helps. It lifts sweat and oil first so the salve meets skin rather than the day you have had. The routine bundles pair them at 20% off.
Safety
Ingredients and skin
No. No hydrocortisone or any other steroid, no benzoyl peroxide, no parabens, no petrolatum. The original formula is egg yolk extract, propolis, raw beeswax and lavender essential oil.
Yes, people use all four formulas on the face. If your skin is reactive, start with Essential Oil Free and patch test a small area first.
Essential Oil Free is the one we point people to for the most sensitive skin, including nappy-area irritation. Because everyone's situation is different, please check with your doctor or midwife before using anything new while pregnant, nursing, or on an infant.
Yes: the formulas contain egg yolk extract, propolis and beeswax. If you have an egg or bee-product allergy, this is not the range for you. Full ingredients are listed on every product page.
No. These are cosmetic skincare products and are not intended to diagnose, treat, cure or prevent any disease. If a flare is severe, spreading, or not settling, please speak to a healthcare professional.
Orders
Shipping, returns and the guarantee
Orders leave our workshop in 1–2 business days. Shipping is $4.75 flat anywhere in the world, and free on orders over $60. US delivery is typically 1–6 business days by FedEx, with Express at $15; elsewhere usually takes 10 or more business days.
Use it for 28 days from delivery. If your skin does not get on with it, message us and we refund you — even if the jar is open and half gone. No photos, no return-shipping games.
Yes — worldwide, at the same $4.75 flat rate, free over $60. Delivery outside the US usually takes 10 or more business days, and any customs or import duties are set by your country rather than by us.
If it has not shipped yet, almost always. Message us as soon as you can and we will catch it.